5days Digital Ltd Customer Privacy Notice

This privacy notice tells you what to expect us to do with your personal information.

Our contact details

Email: [email protected]

What information we collect, use, and why

We collect or use the following information to provide services and goods, including delivery:

Names and contact details

Addresses

Account information

Website user information (including user journeys and cookie tracking)

Call recordings

Records of meetings and decisions

Information relating to compliments or complaints

We collect or use the following information for service updates or marketing purposes:

Names and contact details

Marketing preferences

Website and app user journey information

Lawful bases

Our lawful bases for collecting or using personal information to provide services and goods are:

Consent

Contract

Legitimate interest: for the means of providing a service that has value to the individual or their business

Our lawful bases for collecting or using personal information for service updates or marketing purposes are:

Consent

Contract

Legitimate interest: for the means of providing a service that has value to the individual or their business

Where we get personal information from

People directly

How long we keep information

We will only retain your personal data for as long as necessary to fulfil the purposes we collected it for, including for the purposes of satisfying any legal, accounting, or reporting requirements.

To determine the appropriate retention period for personal data, we consider the amount, nature, and sensitivity of the personal data, the potential risk of harm from unauthorised use or disclosure of your personal data, the purposes for which we process your personal data and whether we can achieve those purposes through other means, and the applicable legal requirements.

By law we have to keep basic information about our customers (including Contact, Identity, Financial and Transaction Data) for six years after they cease being customers for tax purposes.

Who we share information with

Professional or legal advisors

Relevant regulatory authorities

External auditors or inspectors

Professional consultants

Your data protection rights

Under data protection law, you have rights including:

Your right of access

- You have the right to ask us for copies of your personal data.

Your right to rectification

- You have the right to ask us to rectify personal data you think is inaccurate. You also have the right to ask us to complete information you think is incomplete.

Your right to erasure

- You have the right to ask us to erase your personal data in certain circumstances.

Your right to restriction of processing

- You have the right to ask us to restrict the processing of your personal data in certain circumstances.

Your right to object to processing

- You have the right to object to the processing of your personal data in certain circumstances.

Your right to data portability

- You have the right to ask that we transfer the personal data you gave us to another organisation, or to you, in certain circumstances.

Your right to withdraw consent

– When we use consent as our lawful basis you have the right to withdraw your consent.

You don’t usually need to pay a fee to exercise your rights. If you make a request, we have one calendar month to respond to you.

To make a data protection rights request, please contact us using the contact details at the top of this privacy notice.

How to complain

If you have any concerns about our use of your personal data, you can make a complaint to us using the contact details at the top of this privacy notice.

Under certain circumstances, you have rights under data protection laws in relation to your personal data. These include the right to:

Request access to your personal data.Request correction of your personal data.Request erasure of your personal data.Object to processing of your personal data.Request restriction of processing your personal data.Request transfer of your personal data.Right to withdraw consent.

You can see more about these rights at: https://ico.org.uk/for-organisations/guide-to-the-general-data-protection-regulation-gdpr/individual-rights/

If you wish to exercise any of the rights set out above, please contact us by contacting us via [email protected]

You will not have to pay a fee to access your personal data (or to exercise any of the other rights). However, we may charge a reasonable fee if your request is clearly unfounded, repetitive or excessive. Alternatively, we may refuse to comply with your request in these circumstances.

We may need to request specific information from you to help us confirm your identity and ensure your right to access your personal data (or to exercise any of your other rights). This is a security measure to ensure that personal data is not disclosed to any person who has no right to receive it. We may also contact you to ask you for further information in relation to your request to speed up our response.

We try to respond to all legitimate requests within one month. Occasionally it may take us longer than a month if your request is particularly complex or you have made a number of requests. In this case, we will notify you and keep you updated.


Last updated: 30 April 2024